Data Deletion Instructions
1. Your right to deletion
Under the UK GDPR, EU GDPR, and applicable UK / EU data-protection law, you have the right to request the deletion of personal data FX2 INFORMATION SERVICES LIMITED holds about you. This page explains how to do that — both for data you provided directly and for data we received about you through Facebook Login or Instagram when you authorised the Events Manager app.
2. Self-service deletion (fastest)
If you have an active account on manage.fx2events.com, you can delete all your data yourself in under a minute:
- Sign in at manage.fx2events.com
- Open the Profile menu (top-right user icon)
- Click "Export my data" first if you want a copy of your records before deletion
- Click "Delete my account" — confirm at the prompt
Your account and every record linked to it (events, invoices, files, messages, social-publish history, watermark settings) are permanently removed within 30 days. Backups containing your data roll off our retention window within 60 days.
3. If you no longer have account access
Send an email to info@fx2events.com from the address registered on your account, with the subject line "Data deletion request". Include:
- The email address registered on the account
- Your full name as it appears on the account
- Optionally, the date you last used the service (helps us locate the record faster)
We will acknowledge the request within 5 working days and complete the deletion within 30 days, in line with UK GDPR Article 17.
4. Data received via Facebook Login or Instagram
If you connected your Facebook or Instagram account to the Events Manager app (App ID 1318153906914237), the app received from Meta only:
- Your Facebook user ID and public profile (name, profile picture)
- The list of Facebook Pages you administer
- Access tokens used to post on your behalf to Pages and linked Instagram Business accounts
We do not store your Facebook password, your private messages, your friends list, or your activity outside the scope of the Pages you connected.
The self-service deletion above also revokes our access tokens and removes the Facebook / Instagram linkage. You can additionally revoke the app from your Facebook account at any time at Facebook Settings → Business Integrations — that immediately invalidates our tokens.
5. What is NOT deleted
For legal and accounting reasons we are required to retain certain records even after a deletion request:
- Invoices and tax records — retained for 10 years (UK HMRC requirement)
- Audit logs of authentication events — retained for 12 months for fraud prevention
- Anonymous, aggregated usage statistics that cannot be linked back to an individual
These records do not contain content you posted via social fanout, watermark settings, or any personal data not strictly required by the relevant legal obligation.
6. Confirmation
When deletion is complete we will send a confirmation email to the address on file. If you don't receive it within 30 days, contact info@fx2events.com.
7. Complaints
If you are not satisfied with how we have handled your deletion request, you have the right to lodge a complaint with your supervisory authority — in the UK this is the Information Commissioner's Office.
8. Contact
Data deletion requests: info@fx2events.com
Last updated: 18/07/2026